Introducing Business Communication, Basic Forms of Communication, Communication Models and Processes, Effective Communication, Theories of Communication, Audience Analysis
Corporate Communication: Formal and Informal Communication Networks, Grapevine, Miscommunication (Barriers), Improving Communication
Practice in Business Communication, Group Discussions, Mock Interviews,
Seminars, Effective Listening Exercises, Individual and Group Presentations
Business Letters and Memo Formats; Appearance Request Letters, Good News and Bad News Letters; Persuasive Letters, Sales Letters, Collection Letters, Office Memorandum
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