Name of The book : IT - ITES : Information Technology and IT related Services (Domestic CRM Voice )

Target students : Class 12 

Covers syllabus of : Assam, CBSE and Other Indian State Boards

Discover the latest and most comprehensive guide to Information Technology with Information Technology and Information Technology Enabled Services (IT-ITES) for Class 12, thoughtfully written by Dr. S. Priyadharisini and V. Vineeth, and proudly published by Mahaveer Publications. Designed as per the latest vocational education curriculum, this textbook provides students with both theoretical knowledge and practical skills essential for today’s digital world.

The book is divided into two comprehensive sections — Employability Skills and Vocational Skills — ensuring holistic learning for students preparing for academic success as well as future careers in the IT industry.

Part A: Employability Skills

This section focuses on developing essential life and workplace competencies:

• Communication Skills
• Self-management Skills
• Basic ICT Skills
• Entrepreneurial Skills
• Green Skills

Part B: Vocational Skills

This section introduces students to industry-oriented technical concepts and applications:

• Relational Database Management System – MySQL
• Customer Query Management
• Zoho CRM Application
• Occupational Health, Safety and Security

Practical Activities Included

With clear explanations, practical examples, updated content, and student-friendly presentation, this book serves as an ideal resource for students, teachers, and vocational training institutes.

Now available online from Mahaveer Publications.
Order your copy today and strengthen your foundation in Information Technology and IT-enabled services for a successful digital future.