TRAVEL, TOURISM AND HOSPITALITY – Class 12
Written by Dr. S. Priyadharisini, V. Vineeth & A. K. Jain
Published by Mahaveer Publications

Travel, Tourism and Hospitality is a comprehensive and student-friendly textbook specially designed for Class 12 students as per the latest syllabus prescribed by ASSEB, CBSE, and other State Boards for Employability and Vocational Skills education. The book provides a perfect blend of theoretical knowledge, practical applications, communication skills, hospitality etiquette, workplace safety, customer service, and tourism management concepts essential for building a successful career in the rapidly growing travel and hospitality industry.

The book is divided into two major sections—Part A: Employability Skills and Part B: Travel, Tourism and Hospitality—covering all the essential competencies required in modern professional environments. Students will develop strong communication abilities, self-management techniques, ICT skills, entrepreneurship understanding, and awareness of green jobs and sustainable practices.

The hospitality section introduces learners to professional etiquette, customer satisfaction, workplace hygiene, gender-sensitive service practices, safety procedures, first aid, PPE usage, multilingual communication, and customer-centric services. Each chapter is written in a clear, descriptive style with real-world relevance, helping students connect classroom learning with industry practices.

Special features of the book include:

• Simple and easy-to-understand language

• Updated content based on the latest syllabus

• Practical industry-oriented approach

• Multiple Choice Questions for self-assessment

• Focus on employability and vocational excellence

• Ideal for board examinations and skill-based learning

This textbook serves as an excellent guide for students aspiring to build careers in tourism, hospitality management, hotel operations, customer service, travel consultancy, and related vocational sectors.