Discover the exciting world of tourism, hospitality, and customer service with Travel, Tourism and Hospitality for Class 11 by Dr. S. Priyadharisini and V. Vineeth, specially designed as per the latest NSQF syllabus issued by ASSEB. Published by Mahaveer Publications, Dibrugarh, this comprehensive textbook combines theoretical concepts with practical learning to help students build industry-ready skills for the fast-growing travel and hospitality sector.

The book covers both Employability Skills and Vocational Skills in a simple, student-friendly manner with:

• Easy explanations of concepts
• Real-life examples from the tourism and hospitality industry
• Practical activities and hands-on exercises
• “Must Know Facts” sections for quick learning
• Communication and personality development activities
• Customer handling and guest service training
• Hospitality etiquette and professional behaviour guidance
• Updated content aligned with current industry requirements

Key Topics Covered

Part A – Employability Skills

• Communication Skills–III
• Self-Management Skills–III
• ICT Skills–III
• Entrepreneurial Skills–III
• Green Skills–III

Part B – Vocational Skills

• Introduction to Tourism and Hospitality Industry
• Meeting and Greeting Customers
• Guest Handling Preparation
• Guest Transfer Arrangements
• Handling Guest Queries and Complaints
• Communication with Customers and Colleagues

This textbook is ideal for students, teachers, and institutions looking for a modern, skill-oriented learning resource that supports classroom teaching as well as practical vocational training.

A perfect companion for Class 11 students aspiring to build a successful career in:

• Tourism
• Hospitality
• Travel Services
• Hotel Management
• Customer Service
• Event and Guest Relations

Published by Mahaveer Publications, Dibrugarh.